Refund Policy — Sialo.pk

Note: This policy applies only to products sold through Sialo.pk sellers. Refund processing time depends on the payment method used to pay for your order.

You'll receive your refund once the item is returned to Sialo.pk, or once your return request is approved. The tables below will guide you through Refund Timelines, Refund Methods, and Refund Mechanisms.

Sialo.pk's 100% Refund Guarantee

Sialo.pk offers its customers a 100% refund guarantee. If your return is eligible, Sialo.pk will personally recover the return from the seller and guarantee you a full refund — you never have to deal with the seller directly. The responsibility for issuing your refund lies with Sialo.pk, not the seller.

Different Types of Refunds

Refunds for Returns If you want a refund for a returned product, you'll need to send the item back to Sialo.pk. The refund process starts once your item reaches Sialo.pk.

Refunds for Cancelled Orders If you cancel your order, the refund process starts immediately — no waiting required.

Refunds for Failed Deliveries If a delivery is cancelled for any reason (e.g., the product doesn't arrive or delivery fails), the refund process starts right after it's confirmed that the order no longer qualifies for shipping.

Refunds for Refused Delivery If you refuse to accept delivery (e.g., the item was damaged or the wrong item was sent), the refund process starts once the courier returns the item and Sialo.pk confirms it.

(Once the refund process has started, you'll receive the amount according to the timeline table below.)

How Your Refund Is Processed

Once your refund eligibility is confirmed, the process begins. Your refund timeline depends on the refund method you've selected.

How long your refund takes depends on the refund method you choose (quality check timelines are listed in the table below).

QC Timeline

The whole process — from Drop-off/Pick-up through Quality Check — can take a minimum of 7 days and up to a maximum of 12 days. Sialo.pk is not liable for delays caused by logistics constraints, high-volume periods, operational issues, or public holidays.

How long will my refund take?

Refund timing depends on which refund method you select and how the payment was made. A refund method will only be available if it's permitted under this specific policy. Timelines apply only after verification and mandatory checks (such as Quality Check) have been completed.

Important Notes

1. The refunded amount will be based on the original purchase price.
2. If you paid via card, store credit, or a promotional balance, the refund will go back through the same method used for payment.
3. Any voucher discount applied to the order will be deducted from the refund amount.
4. If the order amount is less than the voucher value, the remaining voucher amount will be credited back for future use.

What Are the Different Refund Modes Available on Sialo.pk?

We want to ensure you receive your refund conveniently and reliably. Here's a quick guide to the refund options available:

For Sellers — Return & Penalty Policy

Sialo.pk delivers its 100% refund guarantee to customers in full and takes it seriously, which means seller performance is also closely monitored:

1. Penalty on Poor Quality / Return-Causing Products: If a seller sells a product that leads to a customer return (e.g., a defective item, wrong item, damaged item, or misrepresented listing), that seller will be subject to a penalty under Sialo.pk's policy.
2. Category Charges: In the event of a return, the seller will be required to pay Sialo.pk the applicable category charges for that product, whether the order was cancelled or returned due to a genuine customer complaint.
3. Repeated Violations: Sellers who repeatedly list return-causing products may face additional penalties, listing restrictions, or account suspension.
4. Responsibility Shift: Since Sialo.pk personally guarantees the refund to the customer, Sialo.pk itself handles the process of recovering the return and applying the penalty to the seller — the seller doesn't need to deal directly with the customer in this process, but financial responsibility still rests with the seller.

Your satisfaction is our responsibility — simple, clear and customer-friendly return policy

🎉 Now Return Within 7 Days!

We have doubled our return window — for both online and physical stores. Your trust is our greatest asset.