Returns & Refunds Policy — Sialo.pk

Overview

This policy applies to all purchases made through Sialo.pk. Return requests must be raised within 14 days of delivery. Sialo.pk reserves the right to amend these terms at any time, with prior notice to customers and sellers.

How Returns Work

Sialo.pk returns are completed by dropping off the item yourself — not courier pickup — at one of our HQ locations:

1. Sialkot Business Center
2. Al-Noor Town, Rangers Road, Sialkot

Once your return request is approved, bring the item — properly packed with original accessories, tags and documentation — to either location. Our team inspects it on-site and processes your refund once it passes quality check (Non-Returnable Category items don't require this check — see below).

If an incomplete or incorrect item is dropped off, it won't be accepted and you'll need to place a new order.

Change of Mind Returns

Change-of-mind reasons (no longer want it, found it cheaper elsewhere, ordered by mistake) don't apply to every category. Eligible items are marked on the Product Display Page.

Conditions: Fashion items must be returned with original packaging, tags and labels (packaging can be opened). Electronics must include all original documentation and warranty cards. Mobile phones/laptops with a Dead-on-Arrival issue are returnable if not yet activated (SIM inserted or connected to internet) — once activated, contact the brand's warranty provider instead.

Opened & Used Items

Outside the Non-Returnable and Change of Mind categories above, items that have been opened, used, installed, or worn (beyond trying on) are not eligible for return, unless defective, damaged on arrival, or materially different from what was ordered. Items must be returned in original condition with packaging, tags and accessories intact.

Non-Returnable Category

For items like skincare, groceries, or intimate wear: no need to send the product back — just file a return with photo/video proof, and you'll be refunded once approved. Valid for any reason except "I don't want the item anymore." (Full list linked on Product Display Page.)

Warranty After Usage & Expiry

1. Warranty: For issues after usage or after the return window, check the seller/brand warranty on the Product Display Page.
2. Expiry: Products received already expired are always eligible for return. Near-to-expiry items follow category timelines — Bakery, Baking & Cooking, Beverages, and Candy & Chocolate: within 20 days of receipt; Canned Goods, Dry & Processed Foods, Dairy & Chilled, and Snacks: within 30 days. All other categories default to 30 days.

Sialo.pk's 100% Refund Guarantee

If your return is eligible, Sialo.pk guarantees a full refund — we personally recover the item and any related costs from the seller, so you never have to deal with the seller directly.

Refund Types

1. Returns: Refund starts once your item reaches Sialo.pk (i.e. clears drop-off inspection).
2. Cancelled Orders: Refund starts immediately, no waiting required.
3. Failed Deliveries: Refund starts once it's confirmed the order no longer qualifies for shipping.
4. Refused Delivery: Refund starts once the item is returned and confirmed by Sialo.pk.

Refund Timelines

QC process (drop-off → warehouse handover → quality check) generally completes within 7-12 days before the refund timer above starts.

Important Notes

1. Refund amount is based on the original purchase price.
2. Card, store credit, or promotional-balance payments are refunded back to the same method.
3. Any voucher discount applied is deducted from the refund; if the order value is less than the voucher value, the remaining amount is credited back for future use.

Refund Modes

For Sellers: Return & Penalty Policy

1. Penalty: Sellers whose products cause a return (defective, wrong item, damaged, misrepresented listing) are penalized under Sialo.pk's seller policy.
2. Category Charges: The seller pays Sialo.pk's applicable category charges for that order, whether cancelled or returned.
3. Repeated Violations: May lead to further penalties, listing restrictions, or account suspension.
4. Since Sialo.pk guarantees the customer's refund directly, Sialo.pk handles recovery and penalty enforcement with the seller — the seller isn't involved with the customer, but remains financially responsible.

September 2026 — Sialo.pk Returns & Refunds Policy (Pakistan)