Sialo.pk Seller Support

Sell on Sialo.pk with Confidence

Welcome to the Sialo.pk Seller Support Center. Whether you are a new seller or already selling on Sialo.pk, this page provides the information you need to manage your seller account, publish products, process orders, prepare packages, and maintain good seller performance.

Sialo.pk is a local online shopping marketplace connecting sellers with customers across Sialkot. Our team helps make the selling process easier by handling order pickup from sellers and supporting the order process.

1. Getting Started

How to Become a Seller on Sialo.pk

To start selling on Sialo.pk:

1. Register for a seller account.
2. Provide your required business and contact information.
3. Submit the required verification information or documents.
4. Wait for your seller account to be reviewed and approved.
5. Once approved, access your Seller Center and start adding products.

Make sure the information provided during registration is accurate and up to date. This helps us verify your account and communicate with you about orders and seller-related matters.

Seller Account Approval

Seller accounts are reviewed before products can be actively sold on the marketplace. Approval time may vary depending on the information and verification requirements.

If additional information is required, the Sialo.pk team may contact you.

Seller Center

Your Seller Center is where you can manage your marketplace activities, including:

1. Add and manage products
2. Update product information
3. Manage inventory
4. View and process orders
5. Monitor your seller activities
6. Manage account-related information

2. Product Listing

A clear and accurate product listing helps customers understand what they are buying and improves their shopping experience.

How to Create a Product Listing

When adding a product, provide:

1. Accurate product title
2. Clear and relevant product images
3. Detailed product description
4. Correct selling price
5. Available stock quantity
6. Correct product category
7. Relevant product specifications and attributes

Product Title

Use a clear product name that tells customers exactly what the product is.

Recommended:

Men's Genuine Leather Wallet – Brown

Avoid:

Best Amazing Super Quality Wallet!!! Buy Now!!!

Keep titles relevant, readable, and free from unnecessary promotional wording.

Product Images

Product images should:

1. Clearly show the actual product
2. Be clear and high quality
3. Show the product from relevant angles
4. Have a clean and suitable background where possible
5. Not contain misleading information

Do not upload images that misrepresent the product.

Product Description

Descriptions should accurately explain the product's features, specifications, material, size, color, and intended use where applicable.

Do not make claims that cannot be supported by the actual product.

Category Selection

Always select the most relevant category for your product.

Correct categorization helps customers find your products and ensures that the applicable Category Charges are applied correctly.

If you are unsure which category to select, contact Sialo.pk Seller Support before publishing the product.

3. Order Fulfillment

When a customer places an order for your product, you are responsible for preparing the order correctly and on time.

What to Do When You Receive an Order

After receiving an order:

1. Check the order details.
2. Confirm that the product is available.
3. Prepare the correct product.
4. Package the product securely.
5. Keep the package ready for Sialo.pk pickup.
6. Hand over the package to the Sialo.pk pickup team.

Always check the product, quantity, variant, and other order details before handing over the package.

Sialo.pk Pickup Service

Sialo.pk handles pickup from sellers as part of the local order fulfillment process.

Sellers do not need to arrange delivery to the customer themselves. Once an order is ready, the Sialo.pk team coordinates the pickup process from the seller.

Make sure:

1. Your pickup location is accurate.
2. Your contact number is active.
3. The order is properly packed.
4. The correct product is ready for pickup.

Packaging Requirements

Packaging is the seller's responsibility.

Products should be packaged appropriately according to their size, material, and nature to reduce the risk of damage during handling and transportation.

For fragile or sensitive products, use suitable protective packaging.

Poor packaging that results in product damage may affect seller performance and can lead to applicable penalties.

Order Processing

Process orders within the expected processing timeframe shown or communicated through Sialo.pk.

If you cannot fulfill an order because the product is unavailable or for another valid reason, contact Seller Support as soon as possible instead of allowing the order to remain unprocessed.

4. Payments & Payouts

Sialo.pk processes seller payments according to its applicable seller payment and settlement process.

Seller Payouts

Eligible seller earnings are paid to the seller through the registered payout method after the applicable order and settlement conditions are completed.

Sellers should ensure that their registered bank account information is correct and up to date.

Category Charges

Sialo.pk applies applicable Category Charges based on the category in which a product is listed.

The applicable charge is deducted according to the marketplace's current fee structure.

Before listing products, sellers should review the applicable category and related charges.

No Seller Wallet

Sialo.pk does not require sellers to maintain a separate marketplace wallet for receiving or managing seller earnings.

5. Returns & Penalties

Sellers are expected to provide products that match their published listings and order details.

Issues such as incorrect products, inaccurate descriptions, missing items, damaged products due to poor packaging, or other seller-related fulfillment problems may result in applicable penalties.

Seller Penalties

Depending on the nature of the issue, Sialo.pk may apply:

1. Applicable Category Charges or penalties
2. Adjustment or deduction from seller settlement
3. Product or listing restrictions
4. Additional seller performance actions
5. Account suspension in cases of repeated or serious violations

Penalties are applied according to Sialo.pk's applicable policies and seller terms.

For complete return-related information, sellers should refer to the Returns & Refunds Policy.

6. Performance & Account Health

Maintaining reliable seller performance is important for building customer trust.

Sellers should consistently:

1. Keep product information accurate
2. Maintain correct inventory
3. Process orders on time
4. Package products properly
5. Send the correct products
6. Avoid unnecessary cancellations
7. Respond to Sialo.pk support requests
8. Follow marketplace policies

Repeated order issues, inaccurate listings, cancellations, or policy violations may affect your seller account.

Account Suspension

Sialo.pk may restrict or suspend seller accounts when serious or repeated violations occur.

If your account is restricted or suspended, contact Seller Support to understand the issue and, where applicable, provide the required information for review or reinstatement.

7. Inventory Management

Keeping your inventory accurate helps prevent order cancellations and customer dissatisfaction.

Keep Stock Updated

Regularly check the available quantity of your products.

If a product is no longer available:

1. Update its stock quantity.
2. Mark it as unavailable according to the Seller Center options.
3. Contact support if you need assistance.

Do not accept orders for products that you cannot fulfill.

Out-of-Stock Products

If a product becomes unavailable after an order has been placed, contact Sialo.pk Seller Support immediately.

Repeated stock-related cancellations may negatively affect seller performance.

8. Disputes & Escalation

If you face a problem with an order, buyer, pickup, payment, return, or seller account, contact Sialo.pk Seller Support.

Common Issues You Can Report

You can contact support regarding:

1. Order issues
2. Pickup problems
3. Incorrect order details
4. Product-related disputes
5. Return-related issues
6. Payment or payout concerns
7. Category Charges
8. Account restrictions
9. Product listing issues
10. Seller Center problems

How to Escalate an Issue

When contacting support, provide as much relevant information as possible, such as:

1. Order number
2. Product name
3. Seller account information
4. Issue description
5. Relevant screenshots or evidence

Providing complete information helps the Sialo.pk team investigate and resolve the issue more efficiently.

9. Seller Policies

Sellers are required to follow Sialo.pk's applicable marketplace policies and terms.

Important documents include:

1. Seller Agreement / Terms
2. Returns & Refunds Policy
3. Category Charges / Fee Schedule
4. Product Listing Guidelines
5. Marketplace Rules and Seller Requirements

Please review these policies regularly because marketplace requirements and charges may be updated from time to time.

10. Frequently Asked Questions

How can I start selling on Sialo.pk?

Register as a seller, provide the required information and verification details, and wait for your seller account to be approved. Once approved, you can publish your products through the Seller Center.

Does Sialo.pk pick up orders from sellers?

Yes. Sialo.pk's local fulfillment model includes pickup from sellers. Sellers should keep properly packaged orders ready for pickup.

Do sellers have to deliver orders to customers themselves?

No. Sialo.pk manages the customer delivery process after pickup. Sellers are responsible for preparing and handing over the order correctly.

Who is responsible for packaging?

The seller is responsible for properly packaging the product before pickup.

Does Sialo.pk have a seller wallet?

No. Sialo.pk does not require a separate seller wallet for seller payouts.

What are Category Charges?

Category Charges are applicable charges associated with selling products in specific marketplace categories. The applicable charge depends on the product category and current Sialo.pk fee structure.

What happens if I send the wrong product?

Sending an incorrect product can result in a return, seller penalty, or other applicable account action. Always verify the product and order details before handing over the package.

What happens if my product is out of stock?

Update your inventory as soon as possible. If an order has already been placed, contact Sialo.pk Seller Support immediately.

Can my seller account be suspended?

Yes. Repeated or serious violations of marketplace policies, fulfillment requirements, or seller standards may result in account restrictions or suspension.

What should I do if I have a payment issue?

Contact Seller Support and provide your relevant order or settlement information so the team can investigate the issue.

What should I do if I have a pickup problem?

Contact Sialo.pk Seller Support with the relevant order details and pickup information.

Where can I report a seller or order issue?

You can contact the Sialo.pk support team using the official support contact details provided below.

11. Need Help?

Our Seller Support team is available to help you with account, listing, order, pickup, payment, and other marketplace-related issues.

Email: support@sialo.pk

Phone / WhatsApp: +92 332 1442222

When contacting us about an order or account issue, please include the relevant order number and a clear description of the problem.

Sialo.pk Seller Support — Helping local sellers sell online with ease.